Two-way SMS
Half your customer conversation is on a crew lead’s personal phone.
Homeowners answer texts and ignore voicemail. Two-way SMS puts that conversation on the company number and on the client record, so an access question answered on Tuesday is still findable in January — and it does not leave with the person who answered it.
How it works
- 01
From the office number
Messages send from the company line, not from whoever happened to reply.
- 02
Threaded to the client
Every message sits on the client record next to their quote, jobs, and invoices.
- 03
Answers, quickly
Gate codes, dog in the yard, which side to start — the questions that otherwise cost a return visit.
What it does not do
The messaging API and inbound webhook are shipped; the holiday inbox interface is in build.
Works with
Run your next season on it.
Set up your catalogue, import last season, and have the first designs out before the rush starts.